Customer Support Portal
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Support Centre

Welcome to Winology System Support. Use our AI Assistant in the bottom-right corner, review common questions, or contact our support team directly.

Support Email

Contact our support team for technical assistance, service inquiries, and general questions.

support@winology.ca

Email Support

Support Hours

Monday to Friday

8:00 AM - 5:00 PM Eastern Time

Critical incidents may be addressed outside regular business hours.

AI Virtual Assistant

Use the chatbot in the bottom-right corner to get quick answers regarding cybersecurity services, MDR, SOC, SIEM, support, and cyber risk assessments.

Frequently Asked Questions

What services does Winology provide?

Winology System provides cybersecurity advisory, cyber risk assessments, MDR and SOC advisory, SIEM strategy, vendor selection, security architecture, incident readiness planning, and cybersecurity governance consulting.

What is MDR?

Managed Detection and Response (MDR) is a cybersecurity service that continuously monitors, detects, investigates, and responds to threats across your environment using security experts and advanced tools.

What is a Security Operations Centre (SOC)?

A SOC is a team of cybersecurity professionals responsible for monitoring systems, investigating alerts, and responding to cyber threats on a continuous basis.

What is SIEM?

Security Information and Event Management (SIEM) platforms collect, correlate, and analyze security logs from multiple systems to help identify suspicious activity and support incident investigations.

What is included in the Free Cyber Risk Assessment?

The assessment includes a high-level review of your cybersecurity posture, key risks, security gaps, current security controls, and recommendations for improvement.

How long does the Cyber Risk Assessment take?

Most assessments can be completed within one to two weeks, depending on organization size and complexity.

Who should request a Cyber Risk Assessment?

Business leaders, IT teams, healthcare organizations, non-profits, municipalities, and organizations looking to improve cybersecurity maturity can benefit from a Cyber Risk Assessment.

How do I open a support ticket?

Send an email to support@winology.ca with a description of the issue, business impact, contact information, and any relevant screenshots.

What are your response times?

Most support requests receive an initial response within one business day. Priority issues are reviewed as quickly as possible.

Do you support healthcare organizations?

Yes. Winology System has experience supporting cybersecurity programs, risk management, governance, and security operations within healthcare environments.

Do you provide managed security services?

Winology provides advisory and brokerage services that help organizations identify, evaluate, and implement managed security solutions through trusted partners.

How much do your services cost?

Pricing depends on organization size, complexity, and project scope. Contact us for a consultation and tailored proposal.

Contact Information

Winology System

215 Sims Estate Drive

Kitchener, Ontario

Email: support@winology.ca

Phone: 519-748-1915

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